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Case studies

Case study One

Expanding the capability of Emergency Department clinicians with coaching skills.

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Case study Two

Expanding the capability of Emergency Department clinicians with coaching.

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NALHN
Case Studies
Ravi Singh

Growing the next generation of leaders at NALHN

Client case study · Healthcare leadership Growing the next generation of leaders at NALHN How a Divisional Director at Northern Adelaide Local Health Network (NALHN) went from a single conference workshop to a multi-year partnership with Capstan Partners, building capability in their emerging management and leadership team. 6/6Likelihood to recommend Capstan Partners to others 3

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Stethoscope, notebook, and two coffee cups on a wooden table, styled in sage green and amber tones.
Case Studies
Rita Holland

The Coaching Exchange Pilot at Capstan

Case Study · The Coaching Exchange · Round 1 Coaching healthcare, from both sides of the conversation A pilot that trains emerging coaches who are healthcare professionals to coach their peers across the sector — giving both sides the space to think, grow, and lead differently. “Coaching was a privilege — my interactions with my

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Capstan Partners

Tracy Tresidder

Coaching Supervisor, MCC

Tracy Tresidder is an International Coaching Federation (ICF) Master Certified Coach, mentor, and esteemed teacher of coaching skills.

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Tracy Tresidder is an International Coaching Federation (ICF) Master Certified Coach, mentor, and esteemed teacher of coaching skills.

With over 7000 coaching hours and 1000 mentoring hours, Tracy has honed her craft to guide and empower professionals in unlocking their full coaching potential exemplified by her over 15 years’ experience as Coaching Excellence, Credentialing Expert for ICF Australasia.

Her dedication to excellence and deep understanding of effective coaching techniques makes her a sought-after mentor. Tracy’s passion lies in supporting individuals to become impactful coaches, fostering growth, and achieving transformative results.

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    Sara Thorn

    Program Administrator

    Sara Thorn is a former medical doctor and specialist medical administrator

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    Sara Thorn is a former medical doctor and specialist medical administrator with an interest in coaching, communication, conflict resolution, iterative improvement and effective implementation. Sara’s credentials include holding a clinical leadership role in Queensland Health and a Diploma of Leadership Coaching. She is the Program Lead for The Coaching Exchange,  Admin Support for Capstan Partners, and the Head of Operations for the Australian Institute of Professional Coaches.

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      Karen Smith

      Associate Coach

      Karen is a career, leadership and performance coach who is enthusiastic about facilitation and team development opportunities.

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      Karen is a career, leadership and performance coach who is enthusiastic about facilitation and team development opportunities. With over 25 years in the healthcare sector, her background in Intensive Care Nursing and Organisational Development, brings evidence-based expertise spanning her clinical career, leadership development programs, and coaching practice.

      Her coaching approach draws on cognitive behavioural coaching, strengths-based practices, and person-centred principles to support wellbeing, balance, and communication in professional relationships. Karen’s shared experience of working in healthcare creates the foundation for an authentic coaching partnership, built on a genuine understanding of the complexities and challenges facing today’s healthcare professionals.

      Karen has held senior leadership positions, including Intensive Care Clinical Nurse Consultant, and holds a Master of Clinical Nursing (Intensive Care), a Graduate Certificate in Health Science Education, and is a Master of Science: Coaching Psychology candidate (2026). She is an ACC credentialed coach with the International Coaching Federation (ICF).

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        Marina Reid Wilson

        Associate Coach

        Marina Reid Wilson is a Registered Psychologist and Professional Certified Coach (PCC) with over 20 years of experience supporting individuals and leaders through meaningful, lasting change.

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        Marina Reid Wilson is a Registered Psychologist and Professional Certified Coach (PCC) with over 20 years of experience supporting individuals and leaders through meaningful, lasting change. Drawing on her Masters in Coaching Psychology from the University of Sydney, Marina integrates evidence-based approaches from positive psychology, neuroscience, Acceptance and Commitment Therapy, and mindfulness to help clients thrive, not just cope.

        Marina has worked extensively with professionals in high-pressure environments, supporting them to build sustainable habits, strengthen resilience, and align their work with their values. She understands the particular demands placed on healthcare professionals; the complexity, the pace, the personal cost, and brings both rigour and warmth to every coaching relationship.

        Certified in Hogan Assessments and the Leadership Circle, Marina is dedicated to helping her clients find clarity, build confidence and lead with purpose in work and in life.

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          Dr Eugene Wong

          Facilitator, FRACMA

          Eugene is a compelling voice as an educator and facilitator dedicated to developing the leadership and coaching capabilities of clinicians.

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          Eugene is a compelling voice as an educator and facilitator dedicated to developing the leadership and coaching capabilities of clinicians. With over 20 years’ experience as a medical doctor, his career spans remote clinics to major hospitals, offering a broad, system-wide perspective on healthcare. Eugene brings deep insight to his roles in clinical education, leadership, and wellbeing—mentoring many colleagues towards healthier, more fulfilling careers.

          His wide interests include Simulation Debriefing and Complexity Leadership. They enrich his facilitation style whilst championing a human-centred, restorative approach to leadership. Eugene various qualifications and Professional Memberships include a Master of Health Services Management and as a Fellow of the Royal Australasian College of Medical Administrators (FRACMA). He is known for his curiosity, empathy, and belief in the potential of others.

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            Sharon Gillan

            Program Administrator

            Sharon is a detail-oriented administrator who loves to bring structure and organisation wherever she goes.

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            Sharon is a detail-oriented administrator who loves to bring structure and organisation wherever she goes.

            With over 15 years of experience, Sharon excels at implementing systems and processes to streamline workflows and is a project administration superstar – always making sure everything runs smoothly while organising and monitoring timelines and resources, and providing clear communication to all parties to ensure project success.

            Sharon has a Bachelor of Computing (Information Management) from Deakin University and a Graduate Diploma of Social Science (Technical Communication) from Swinburne University of Technology.

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              Dr Ira van der Steenstraten

              Executive Coach & Psychiatrist

              Ira is an executive coach and leadership facilitator with a background as a psychiatrist, psychotherapist, and systems therapist.

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              Ira is an executive coach and leadership facilitator with a background as a psychiatrist, psychotherapist, and systems therapist. With over 35 years of experience, she supports doctors and other professionals in high-stakes roles to lead with clarity and purpose. She is valued for her warm, insightful, and direct style—grounded in clinical expertise and a deep understanding of the challenges professionals face.

              Her coaching is person-centred and draws on a wide range of evidence-based approaches. Ira developed and facilitated the award-winning Wellbeing at Work programme for the Australian Medical Association Queensland (AMAQ) which to date has supported over 4,500 doctors to take better care of themselves and their colleagues. Ira delivers coaching and workshops across Australia and internationally.

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                Ben Brearley

                Associate Coach, MBA

                Ben is a leadership coach, consultant and trainer with over 15 years of leadership and coaching experience.

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                Ben is a leadership coach, consultant and trainer with over 15 years of leadership and coaching experience in various sectors including healthcare, aged care, IT, construction and utilities.

                Ben has hands-on experience working alongside clinicians in major programs and projects in challenging work environments, including major new hospital development projects and healthcare technology implementations.

                Ben’s qualifications include a Diploma of Professional Coaching, Masters of Business Administration (MBA), a Bachelor of Science (Biochemistry), a Bachelor of Computer and Mathematical Science as well as various training and public speaking certifications.

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                  Dr Anne Whiteside

                  Associate Coach, EMCC SP

                  Anne is a Career, Performance and Leadership Coach with over 10 years of experience coaching doctors.

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                  Anne is a Career, Performance and Leadership Coach with over 10 years of experience coaching doctors. Anne has a passion for improving the wellbeing of doctors through focussing on strengths, values and supporting healthcare professionals to thrive.

                  Anne is Clinical Director of a large General Medicine department, a Specialist in General Medicine and Intensive Care and a business owner. She has held senior leadership roles in Quality Improvement and as Training Programme Director.

                  Anne is an EMCC Senior Practitioner certified coach, and has undertaken additional accreditation in career coaching. She is a Fellow of the Royal Australian College of Physicians and Fellow of the Faculty of Intensive Care Medicine (UK), and holds Diplomas in Medical Leadership and Medical Education.

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                    Meaveen Sullivan

                    Associate Coach, PCC

                    Meaveen is a Professional Certified Coach (PCC) with over 15 years’ experience working across a broad range of sectors.

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                    Meaveen is a Professional Certified Coach (PCC) with over 15 years’ experience working across a broad range of sectors including tertiary and vocational education in multicultural contexts with results-focused, high-performing international and domestic professionals.

                    With a passion for evidence-based best practice, her work focuses on leveraging strengths, values-aligned work/life integration, supporting wellbeing and building quality relationships. Her coaching approach fosters curiosity and innovation, enabling clients to develop the mindset, resilience and leadership skills to help them and their people thrive.

                    Meaveen is accredited as an ICF Professional Certified Coach (PCC) and holds a M of App Sc (Coaching Psych). She is a member of the University of Sydney Coaching and Mentoring Association and has MBA-level credentials in Leadership and Leading People and Change.

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                      Dr Dave Wood

                      Associate Coach, ICF ACC

                      Dave is a leadership, professional and executive coach, paediatric emergency physician, and Associate Professor with over 20 years’ experience in healthcare.

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                      Dave is a leadership, professional and executive coach, paediatric emergency physician, and Associate Professor with over 20 years’ experience in healthcare. He works across leadership, performance, coaching and mentoring, supporting individuals and teams to perform at their best.

                      Dave, as Associate Professor at a Queensland medical school, leads a clinical placement coaching program supporting medical students. Previous executive appointments include Clinical Director, Children’s Emergency Department and Director, Emergency Medicine Training.

                      He is Co-Founder and Co-Medical Director of a private paediatric healthcare service, having developed a strong interest in digital health, innovation and new models of care.

                      Dave holds Diplomas in Professional, Leadership and Executive Coaching and is an ICF Associate Certified Coach (ACC). He holds an MBChB (Hons) and is a fellow of the RACP (Paediatric Emergency Medicine), ACEM, and an Associate fellow of RACMA.

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                        Sue Sims

                        Associate Coach, MSc Coaching

                        Sue is an executive coach with over 10 years experience coaching health professionals including doctors, nurses and allied health leaders.

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                        Sue is an executive coach with over 10 years experience coaching health professionals including doctors, nurses and allied health leaders.

                        Sue has also designed and delivered coaching skill development programs to promote a coaching style of clinical practice to enhance patient outcomes, supervision of medical trainees and leadership of health organisations; co-founder of the South Eastern Sydney Local Health District Centre for Coaching and facilitator of the Mindful Doctors series for JMOs at Prince of Wales Hospital.

                        Sue has a Masters in Applied Science – Coaching Psychology, a Graduate Certificate in Health Leadership and Management and is a registered physiotherapist.

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                          Dr. Tania Morris

                          Medical Advisor & Coach

                          Tania is a leadership, performance and communication coach, an Anaesthetist and Pain Medicine Physician and a business owner.

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                          Tania is a leadership, performance and communication coach, an Anaesthetist and Pain Medicine Physician and a business owner. She has almost 30 years of experience working in healthcare.
                          Tania is accredited as an ICF Associate Certified Coach (ACC), holds a Diploma of Leadership Coaching and Mentoring (FireUp) and a Diploma in Clinical Hypnosis (ASH) and has trainer certification in both Process Communication Model and Leading out of Drama. She is a Supervisor of Training, Royal Hobart Hospital; a Staff Specialist Pain Medicine Physician and Co-Director of the Persistent Pain Medicine Service, Nambour Hospital; and a Fellow of the Australian and New Zealand College of Anaesthetists, Faculty of Pain Medicine.

                          Recent relevant projects:
                          Avant Micro-grant Recipient Coaching Program 2023/24
                          Westmead Hospital – Performing Better Together Trainee Education Program 2024
                          HNECCPHN – Leadership Coaching Program 2024
                          SWITCH: Learning to Ask not Tell (Public Program) 2023 & 2024
                          SWITCH: Learning to Ask not Tell (WSLHD ICU Program) 2022 & 2023
                          Individual Professional Coaching 2023 & 2024.

                          Qualifications:
                          Diploma of Leadership and Mentoring, Coaching, FireUp Coaching
                          International Coaching Federation: Associate Certified Coach
                          Hogan 360 Certification
                          Bachelor of Medicine, Bachelor of Surgery, The University of Queensland
                          Diploma Clinical Hypnosis

                          Professional Memberships:
                          Fellow of the Australian and New Zealand College of Anaesthetists
                          Australian and New Zealand College of Anaesthetists, Faculty of Pain Medicine
                          American Board of Independent Medical Examiners
                          International Coaching Federation

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                            Rita Holland

                            Director & Founder | PCC

                            Over the past twenty years Rita has successfully designed, led and delivered a range of behavioural science-based programs

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                            Rita is a program lead, facilitator and professional leadership coach. Over the past twenty years Rita has successfully designed, led and delivered a range of behavioural science-based programs. These services include group and individual coaching for leadership, professional development, performance improvement and career transition coaching programs, wellbeing & resilience training and coaching programs, and organisation and cultural alignment consulting programs.

                            Her coaching experience includes over 2,000 hours with senior leaders, including clinical and non-clinical doctors and healthcare professionals.  Rita graduated in 2007 with a Masters Applied Science (Coaching Psychology) Uni of Sydney and was awarded Professional Certified Coach (PCC) accreditation from the International Coach Federation (ICF) in 2020. Her ICF PCC Assessor accreditation in 2024 involves evaluating coaching competencies and ensuring adherence to ICF guidelines for quality and effectiveness for coaches who have completed at least 500 hours of coaching experience.

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