THE COACHING EXCHANGE
Building healthier workplaces through peer-powered coaching
The Coaching Exchange is a scalable platform that connects coach-trained healthcare professionals seeking coaching hours, with healthcare professionals seeking accessible, affordable coaching.
Due to the success of the pilot program, Round Two is ready to be launched.
Designed as a social-impact model, The Coaching Exchange is about increasing access to coaching and nurturing the next generation of high-quality internal coaches for the healthcare sector. In line with extensive coaching literature, the return on investment for organisations include accelerated professional growth, behaviour change, coaching-informed workplace culture transformation.
The Coaching Exchange offers four, one hour virtual coaching sessions over four months starting in July 2026.
Welcome to our Coach Panel
All Coaching Exchange coaches have passed a comprehensive standards check and have provided evidence that they are fully qualified and certified before being listed. So, whichever Coach you choose, you’re guaranteed they have evidence based coach-specific knowledge to help you reach your goals.
Coach Mentor
Heather Moses
Heather has over nine years’ experience designing and delivering evidence-based coaching and leadership development programs for NSW Health professionals, supporting more than 500 participants across clinical and corporate roles. Her work includes coaching, mentoring, and facilitating reflective practice, underpinned by research, positive psychology, and solution-focused approaches, and she has also led mentoring initiatives in partnership with organisations such as HETI. We are in safe hands!
Are you ready to join the program? Click below REGISTER !
Key Challenges for Coaching in Healthcare
FOR
COACHES-IN-TRAINING
Struggling to Get coaching experience?
Coaches in training or early career coaches can find it hard to access regular, real-client hours in a structured, supported way. This is particularly helpful for internal coaches whose primary career is not coaching, such as clinical staff.
Difficulty Marketing Yourself?
Coaches can lack confidence in sales and marketing. This model brings clients to them, so they can focus on coaching.
Feeling Unsupported?
Looking for Feedback or Mentoring?
Requesting client feedback can feel awkward and accessing coach mentors can be difficult. Coaches get valuable client feedback and access to mentoring, helping them grow in skill and confidence.
FOR HEALTHCARE LEADERS
Managing High Turnover and Low Engagement?
Coaching supports professional development, especially useful in early-career and high-stress roles, by improving self-efficacy and psychological wellbeing.
Looking to Improve Workplace Culture?
Curious about Equity for Professional Development?
This model provides access to support and growth regardless of position, location, or access to traditional leadership and professional development programs.
FOR HEALTHCARE STAFF/CLIENTS
Interested in affordable Coaching?
The Coaching Exchange is an affordable coaching experience for individuals, especially early-career healthcare professionals.
Keen to feel and function better now?
Looking to ease your load?
Coaching offers a protected, reflective space that can help healthcare professionals process stress, prevent burnout and loneliness, and make values-aligned decisions in high-pressure settings.
Wanting to develop with purpose?
The Coaching Exchange offers engaging development pathways that support behavioural growth, emotional intelligence, and reflective practice.
Benefits to Coaches
Gain valuable coaching experience
The coaching experience gained here will accelerate your coaching skills and provide ICF-compliant coaching hours in a real-world, high-impact setting.
Visibility and Profile Building
Be featured in the platform directory and potentially in case studies or partner opportunities.
Mentoring
Benefit from reflection sessions and mentor coaching for accelerated learning and improved confidence.
Meaningful, Purpose-Driven Work
Coach healthcare professionals who make a difference—aligning with values of service and care.
Client Feedback & Development Tools
Receive structured client feedback and mentoring for improvement.
Be Part of Something Bigger
Contribute to a social-impact model that expands access to coaching, builds healthier workplaces, and supports culture change in healthcare—one conversation at a time.
Benefits to Clients
Affordable Access to Coaching
Receive professional coaching at a reduced rate of up to 70%. Program fees may be tax deductable (please refer to your tax accountant).
Safe, Confidential Space to Reflect
Explore challenges, goals, and growth opportunities with a trained coach.
Support for Behaviour Change and Growth
Strengthen your professional development communication, and well-being through structured coaching.
Contribute to a Coaching-Informed Culture
Enjoy the benefits of your growth mindset. Be a proactive healthcare professional, and more intentional with coaching-informed support and professional growth.
Continuing Professional Development (CPD)
Your hours of participation may be eligible to contribute to CPD requirements.
Be Part of Something Bigger
Participation helps a developing internal coach gain essential experience, feedback, and confidence.
Frequently Asked Questions
Coach FAQs
Do I need to be ICF-credentialled to join the Coaching Exchange?
How many Coaching hours/experience do I need to join the Coaching Exchange?
Will I get paid to Coach?
Yes! Coaches will be paid $280.00 and $450.00 per completed client as a Bronze or Silver Coach, respectively. Each Coach is eligible to Coach up to four Clients (subject to client numbers and coach availability ) e.g. $1120 and $1800 is the total fee payable to Bronze or
Silver Coach respectively, for four Clients (inclusive of GST).
Additionally you’ll gain non-financial benefit through practice hours, professional development, visibility, and being part of a social-impact initiative, topped off with the value of Coach mentoring sessions!
How much will it cost me to join?
Can I count these hours toward ICF credentialing?
Yes, provided you follow ICF guidelines (e.g., clear agreements, appropriate Coaching boundaries). We can help you track and log hours. An ICF Experience log template is availableon this website:
How much will it cost me to join?
If you are renewing your registration there is a $180.00 and $240.00 registration fee for Bronze or Silver Coaches respectively (incl GST).
There is a one-off registration fee of $600.00 or $900.00, as a new Bronze or Silver Coach respectively (incl GST).
Can I count these hours toward ICF credentialing?
Yes, provided you follow ICF guidelines (e.g., clear agreements, appropriate Coaching boundaries). We can help you track and log hours. An ICF Experience log template is available on this website: https://Coachingfederation.org/credentialing/prepare-for-icf-credential-application/experience-requirements/
How are clients matched with me?
Will I receive feedback on my coaching?
What if a coaching match isn’t working out?
You or your Client can contact the program team on support@capstan.com.au to discuss rematching. The best time to identify a potential mismatch is during the introductory session. If
for some reason there is an issue during the Coaching, both parties agree to discuss with resolution in mind and can involve a Coach mentor or contact from the program team to assist, as soon as possible. Re-matching can occur, if issues are escalated promptly.
Do I need to be ICF-credentialled to join this program?
To be eligible you need to have completed evidence-based Coach training and be actively pursuing or maintaining credentialed practice (with the ICF, AC, EMCC). We prioritise Coaches who are ethical, reflective, and committed to growth.
How many Coaching hours/experience do I need to join this program?
Once you have completed your training as specified you are eligible to register. You are here to gain experience!!
What do I need to consider for my PI insurance as a coach?
You will need to find a broker/insurer with the following as a guide for your annually renewed policy (around $300 per year). Professional services for coaches are often covered under Allied Health Practitioners – Combined malpractice, public and products liability insurance. Typical coverage required:
– Civil liability professional indemnity: $1,000,000 per claim $3,000,000 in aggregate
– Public and products liability: $10,000,000 / $30,000,000
– Unlimited retroactive date
Keep certificates current and update your insurer if your services or revenue change.
Do I need Professional Indemnity (PI) and possibly Public Liability (PL) insurance as a coach?
Yes. PI protects you if a client claims you gave incorrect advice or caused loss. PL covers injury or property damage to others during your sessions or if you have events, if this scenario is applicable to you.
Will I get paid to Coach?
Yes! Coaches will be paid $280.00 and $450.00 per client as a Bronze or Silver Coach respectively. Each Coach is eligible to Coach up to four Clients eg $1,120 and $1,800.00 is the fee payable to Bronze or Silver Coach respectively, for four Clients (incl GST).
Additionally you’ll gain non-financial benefit through practice hours, professional development, visibility, and being part of a social-impact initiative, topped off with the value of three hours of Coach mentoring.
How much will it cost me to join?
If you are renewing your registration there is a $180.00 and $240.00 registration fee for Bronze or Silver Coaches respectively (incl GST).
There is a one-off registration fee of $600.00 or $900.00, as a new Bronze or Silver Coach respectively (incl GST).
Can I count these hours toward ICF credentialing?
Yes, provided you follow ICF guidelines (e.g., clear agreements, appropriate Coaching boundaries). We can help you track and log hours. An ICF Experience log template is available on this website: https://Coachingfederation.org/credentialing/prepare-for-icf-credential-application/experience-requirements/
How are Clients matched with me?
We use an intake survey to understand client needs, preferences, and availability—then match them with suitable Coaches based on their preferences. Clients will select two preferences for Coaches and then the Coach will arrange a first contact with the client to ensure the match is workable.
Will I receive feedback on my Coaching?
Yes. Clients are invited to complete a brief feedback form after their program is complete, and you’ll receive de-identified summaries to support your growth.
What if a Coaching match isn’t working out?
You or the Clients can contact the program team to discuss rematching. The best time to identify a potential mismatch is during the first meeting. If for some reason there is an issue during the Coaching, both parties agree to discuss with resolution in mind and can involve a Coach mentor or contact from the program team to assist. Re-matching can occur.
Client FAQs
What is Coaching, and how is it different from therapy?
Who are the Coaches?
How much does it cost?
What's the difference between a Bronze and Silver Coach?
How many sessions will I receive?
Is the coaching confidential?
What if I don’t connect with my coach?
How will I be matched with my coach?
What If I feel that the match isn’t good after we have already started coaching?
If for some reason there is an issue during the Coaching, both parties agree to discuss with resolution in mind. Re-matching can occur if issues are escalated promptly so please contact the program team on support@capstan.com.au.
How does this program help the coach?
What is Coaching, and is it different to therapy and mentoring?
Coaching is a future-focused, goal-oriented process that helps you build insight, clarify direction, and strengthen behaviours. It is unlike counselling or clinical therapy and does not diagnose or treat mental health conditions. Unlike mentoring where you are given advice and solutions, coaching assumes you are willing and able to reflect, explore and self-direct your own solutions.
Who are the Coaches?
Our Coaches are healthcare professionals that have completed evidence-based coach-training. With a minimum of 60 hours of coach-specific training, they are looking for coaching clients, to build their coaching experience and may be working toward a coach credentialing. They will receive coach-mentoring, are bound by a code of ethics, and passionate about supporting healthcare professionals like you.
How much does will a program cost me?
Each program (4 x one hour virtual coaching sessions) will cost you $420.00 or $680.00 for a Bronze and Silver Coach (incl GST) respectively. We proudly offer coaching at significantly reduced rates to make it accessible for all clients, while still recognising the value of the Coach’s time and training.
How many coaching sessions will I receive?
Our pilot program offers four one hour virtual sessions to be completed within four months. You and your Coach will agree on a schedule that works for you.
Is the Coaching confidential?
Yes. All Coaches agree to abide by strict confidentiality guidelines and an International Coaching Federation code of ethics. Your information and sessions are private and confidential.
What if I don’t connect with my Coach?
You can contact us to request a rematch, no problem. The right fit is essential to effective Coaching.
How will I be matched with my Coach?
Clients self-select their Coach indicating their first and second preference. The Coach provides a 20 min introductory call within one week. Reallocation is available after the introductory session in the event of mismatching.
What If I feel that the match isn’t good after we have already started Coaching?
If for some reason there is an issue during the Coaching, both parties agree to discuss with resolution in mind and can involve a Coach mentor or contact from the program team to assist. Re-matching can then occur. We will seek your feedback on the mismatch to support and improve our matching processes.
How does this program help the Coach?
By participating, you’re helping a Coach build experience and refine their practice to be an internal Coach for the healthcare sector: contributing to a community of care and mutual growth.
Organisation FAQs
Can I sponsor my employees to receive coaching?
Yes. Organisations are warmly invited to sponsor employees to take part in The Coaching Exchange. By doing so, you ’ll be investing in the professional development of your workforce and team members while positioning your organisation as an early adopter of an innovative initiative that builds capability and psychological wellbeing across the healthcare workforce.
If I sponsor multiple employees for coaching, are there any discounts?
If I sponsor employee/s for coaching, what feedback can I expect to receive as a result of my investment?
What type of employees are best suited to benefit from coaching?
How is confidentiality managed between the coach, client, and organisation?
How many employees can we nominate?
Can I sponsor my employees to receive coaching?
Yes. Organisations are warmly invited to sponsor employees to take part in The Coaching Exchange. By doing so, you’ll be investing in your people’s growth while positioning your organisation as an early supporter of an innovative initiative that builds capability and wellbeing across the healthcare workforce.
If I sponsor multiple employees for coaching, are there any discounts?
We are pleased that the pilot program provided ‘proof of coaching concept’ at a significantly reduced rate typically 60–70% below market value, to ensure accessibility. We appreciate your understanding that, for this reason, we’re unable to offer additional discounts for multiple registrations.
If I sponsor employee/s for coaching, what feedback can I expect to receive as a result of my investment?
Organisations will receive de-identified, aggregated feedback to help understand the program’s overall impact. Organisations that sponsor multiple registrations may also be invited to contribute insights into the evaluation process before the program begins.
What type of employees are best suited to benefit from coaching?
Employees who are motivated, have self-insights, are in a good place and want to get to a great place, open to self-reflection, and committed to their professional growth will gain the most from coaching. This includes early-career clinicians, emerging leaders, or staff navigating key transitions in their healthcare roles.
How is confidentiality managed between the coach, client, and organisation?
All coaching conversations are strictly confidential between the coach and client, in line with coaching ethical standards. Organisations receive de-identified, aggregated feedback as part of the pilot evaluation process.
How many employees can we nominate?
Organisations are welcome to nominate multiple employees for the pilot, subject to available places. Each nomination requires a separate registration, and all participants must meet the eligibility criteria.
Am I eligible?
Eligibility Criteria for Coaches
- Clinically trained and registered healthcare professional and/or working in healthcare
- Evidence-based coach trained aligned with
- BRONZE: ICF Level 1 or EMCC Foundation and a minimum of 60 hours of coach-specific training or
- SILVER: ICF Level 2 or EMCC Practitioner including a minimum of 125 hours of coach-specific training
- Mentor coaching/supervision will be highly regarded
- Holds Professional Indemnity insurance for coaching
- Provides photo, bio, specialities (if any) for website
- Capacity to provide a minimum of 8 coaching hours in four months (two clients)
- Maintaining an ICF/EMCC credential or actively working towards one
- Nominates themselves to a Bronze or Silver tier service
- Completes registration process and evaluation survey
- Consents to Service Agreement
Eligibility Criteria for Clients
- Early career healthcare professional (eg <4 years post graduate or PGY 1-4 for doctors)
- Commits to one four hour program, intake and evaluation survey completed over four months
- Consents to Service Agreement
- Opts for one of two coach preferences
