Terms and Conditions

Terms & Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.capstan.com.au website (the “Service”) operated by Capstan Partners (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Website terms of use

Capstan Partners does not represent, warrant or guarantee that this website, email or material is free of computer viruses or any other defects or interference or interception. The material does not constitute legal, psychological or other professional advice. While all reasonable care has been taken in its preparation,

Capstan Partners does not make any express or implied representations or warranties as to the completeness, currency, reliability or accuracy of any material on the website or email. The website should not be used or relied upon as a basis for formulating business decisions or in substitution of professional advice or the exercise of independent judgment.

The website and any opinions, statements, assumptions or recommendations in it are not provided with regard to and are not suitable for any person’s specific psychological or career objectives.

To the extent permitted by law, Capstan Partners excludes all liability for any claims, loss or damage whatsoever and howsoever caused, arising out of or in connection with the website or emails.

Capstan Partners has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Capstan Partners shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Technology requirements

Coaching sessions usually require you to have a computer, laptop, tablet or smart phone, consistent reliable internet access, and with functioning audio and video capabilities, as sessions usually occur via Zoom.

It is strongly recommended you organise an efficient way to take notes, notate homework and agreed actions during sessions.

Refund Policy

If, for any reason, you decide you no longer want to receive coaching please discuss this with your coach, and/or contact Rita Holland, Director Capstan Partners by email info@capstan.com.au or call on 0413 599 009 as soon as possible.

Any costs incurred for used assessments will be non-refundable. Costs incurred for any unused assessment(s) may not be fully refundable. All used coaching hours will be non-refundable. Any unused coaching sessions paid for and not taken will be deducted pro-rata from the total amount of coaching fee paid. There is a $70 Cancellation Administration fee applicable on all programs.

Refunds may be made via direct bank transfer. Alternatively, the balance may be used toward another service or product, in consultation and agreed to by both parties.

Professional Indemnity Insurance

All Capstan Partners Coaches maintain industry standard best practice Professional Indemnity and Public Liability business insurance at all times.

Guarantees and Warranties

All Capstan Partners Coaches are extensively experienced and well-credentialed professional coaches to international professional coaching industry standards. Whilst coaching provides a safe space for coachees to identify and improve chosen development areas, we cannot guarantee coaching will deliver a specific outcome. Coaching outcomes are dependent on each coachee’s commitment, focus, follow-through, actions, skills, and communication.

Completing agreed tasks between sessions, communicating with your coach and dedicating time to implement agreed tasks and reflection will have a positive and direct effect on your results.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

Capstan Partners cannot be held responsible for any errors in the content presented, or for the information provided being accurate, complete, or suitable for any purpose.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 60 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Copyright

This website and its contents is copyright. The Site and its original content, features, and functionality are owned by Capstan Partners and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may download, store in cache, display, print and reproduce this material in unaltered form only for your personal, non-commercial use or for a non-commercial use within your organisation.

Apart from any use as permitted above or under the Copyright Act 1968 all other rights are reserved. Requests for further authorisation should be directed to Capstan Partners by email: info@capstan.com.au

Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Updated as at October 2020.