Cookie Policy

Effective Date: 1 May 2026

1. Introduction

Capstan Partners (“we”, “us”, or “our”) operates the website capstan.com.au (the “Website”). This Cookie Policy explains what cookies are, how we use them on our Website, and what choices you have regarding their use.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Privacy Act 2020 (NZ) which applies to any users accessing our Website from New Zealand. We are committed to handling your personal information transparently and responsibly.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other internet-enabled device) when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to website owners.

Cookies may be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device for a set period or until you delete them). They may be set by us (“first-party cookies”) or by third-party services we use (“third-party cookies”).

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the basic operation of our Website. Without them, certain parts of the Website cannot function. They do not collect information for marketing purposes and cannot be disabled.

• Maintaining your session as you navigate between pages
• Enabling secure access to appointment booking functionality
• Remembering your cookie consent preferences

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are most and least popular and how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

• Google Analytics — to collect data about Website usage patterns and visitor demographics. Google may transfer this data to servers in the United States in accordance with its own privacy policy.
• WordPress/site platform analytics used to monitor site performance.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages.

• Acuity Scheduling — used for our appointment booking system to remember your preferences during a booking session.
• Contact form functionality to remember previously entered details.

3.4 Marketing and Tracking Cookies

Our Website uses the Facebook Pixel, which may set cookies to assist us with understanding the effectiveness of our advertising and to serve relevant content. These are third-party cookies governed by Meta Platforms, Inc.’s own privacy policy.

• Facebook/Meta Pixel — to measure ad performance and allow us to reach people who have visited our Website on Facebook.

4. Legal Basis and Consent

Under Australian privacy law, the collection of personal information through cookies (including IP addresses and browsing behaviour) must be notified to users and handled in accordance with the Australian Privacy Principles. We notify you of our cookie use through this Cookie Policy and by way of a cookie notice displayed upon your first visit to the Website.

For users in New Zealand, the Privacy Act 2020 (NZ) requires that personal information collected about you is handled fairly and transparently. Where cookies collect information that can identify you (such as a persistent user ID or linked account data), we treat that as personal information under both Australian and New Zealand law.

Strictly necessary cookies do not require your consent as they are essential to deliver the service you have requested. For all other cookies, we rely on your implied consent by continuing to use the Website after viewing our cookie notice. You may withdraw consent at any time by adjusting your browser settings (see Section 6 below).

5. Third-Party Services

Some cookies on our Website are set by third-party services. We do not control how these third parties use the data they collect. We encourage you to review their privacy and cookie policies:

• Google Analytics: policies.google.com/privacy
• Meta (Facebook Pixel): facebook.com/privacy/policy
• Acuity Scheduling: acuityscheduling.com/privacy-policy

Some of these third parties are based outside of Australia and New Zealand. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles and the New Zealand Privacy Act 2020.

6. Managing and Disabling Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage cookies in the following ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies. The method varies by browser — please consult your browser’s help documentation. Note that disabling cookies may affect the functionality of our Website.
• Google Analytics Opt-Out: You may install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
• Facebook: You can opt out of interest-based advertising through your Facebook account settings or via the Digital Advertising Alliance opt-out tool.

7. Data Retention

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device until they expire or are deleted by you. The retention period for each cookie varies — analytics cookies set by Google Analytics are typically retained for up to 26 months. We do not retain cookie-derived personal information for longer than is necessary for the purposes for which it was collected.

8. Your Privacy Rights

Under Australian law, you have the right to access and seek correction of personal information we hold about you, including information collected via cookies. Under New Zealand law, you have similar rights under the Privacy Act 2020 (NZ), including the right to access your information and request corrections.

To exercise these rights, or to make a complaint about how we have handled your information, please contact us using the details in Section 10. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the Office of the New Zealand Privacy Commissioner at privacy.org.nz.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the Website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Cookie Policy or our privacy practices, please contact us:

• Email: info@capstan.com.au
• Phone: 0413 599 009
• Website: capstan.com.au

This Cookie Policy is to be read in conjunction with our Privacy Policy, available at capstan.com.au/privacy-policy/